Terms and Conditions

House Rules – Tattoo, Tattoo Removal

To create a pleasant environment for everyone and to ensure safety, we set conditions for our services. This way, we guarantee the best tattoo, PMU, or laser experience for you.

By paying the deposit for your tattoo or laser session you automatically agree to these terms.

We do not tattoo anyone under the age of 18.
Please do not bring anyone to your appointment. If you really wish to, they must wait in the lounge during the session.
Taking photos during the consultation is not allowed.
We work with deposits.
Deposits are non-refundable.
The deposit will be deducted from the final session.
We are not responsible for any damage.
You accept the risks of tattooing and laser treatments as stated in the consent form.
Each session must be paid separately.
Can’t make your appointment? Notify us at least 7 days in advance by email.
We do not tolerate hateful language or symbols.
If you are late, inform us as soon as possible. More than 30 minutes late without notice = deposit and appointment are forfeited.
No-shows without notice = deposit and collaboration are cancelled.
As a laser client, you must provide all medical information requested by the practitioner on the consent form.
The Continental will always strive to remove a tattoo professionally. However, we cannot guarantee 100% invisibility in all cases. Small traces of ink may remain visible.
Slight pigment shifts in the skin may occur. The treated area may never fully return to its original color.
The Continental is not liable if the treatment outcome is different from what the client expected, nor for any remaining scars or other injuries caused by the treatment.
If the practitioner deems it necessary, notes will be made during the treatment and stored in the client file. These can be removed upon request.

General Terms and Conditions – Tattoos & Tattoo Removal

The Continental, Raamsdonksveer

Article 1. Definitions

1.1. In these general terms and conditions, the following terms (written with a capital letter) shall have the following meaning, unless expressly indicated otherwise or the context shows otherwise:

Appointment: The appointment made by the Client with the Artist/Practitioner for the execution of the Service.
Artist: The user of these general terms and conditions.
Practitioner: The user of these general terms and conditions.

The Continental, located at Grote Kerkstraat 27B, Raamsdonksveer, registered with the Chamber of Commerce under number 55880452; and
The tattoo and/or piercing artist and/or laser specialist who practices their profession in the Tattoo Shop.

Service: The service performed by the Artist or Practitioner under the Agreement, including but not limited to tattooing, tattoo removal, permanent make-up, piercing, or laser treatments.
Client: The natural person who has entered into an Agreement with the Artist/Practitioner.
Design: The design of a tattoo.
Agreement: The agreement between the Artist/Practitioner and the Client.
In Writing: In writing or via email.
Tattoo Shop: The tattoo shop located at Grote Kerkstraat 27B, Raamsdonksveer, where the Service is carried out.

1.2. Unless the context indicates otherwise, defined concepts in the singular also refer to the plural.
1.3. Wherever “he” or “his” is written in these conditions, this may also be read as “she/her” or “they/their.”

Article 2. General

2.1. These terms apply to every offer from the Artist/Practitioner and to all Agreements between the Artist/Practitioner and the Client.
2.2. Deviations are valid only if expressly agreed upon in Writing.
2.3. If these terms have applied once, the Client is deemed to have accepted them for all future Agreements.
2.4. If any provisions are void or annulled, the remaining provisions remain fully applicable. The void provision will be replaced by one that best reflects the intent of the original.
2.5. Failure by the Artist/Practitioner to insist on strict compliance does not mean waiver of rights.
2.6. These terms may be amended. The applicable version is the one in effect at the time of Agreement.

Article 3. Offer

3.1. Every offer from the Artist/Practitioner is non-binding.
3.2. Obvious errors or mistakes in a form or email do not bind the Artist/Practitioner.
3.3. Quoted prices do not automatically apply to future Agreements.

Article 4. Conclusion of the Agreement and Contracting Party

4.1. The Agreement is concluded when the Client books an intake via Calendly, makes a deposit, or completes and signs the consent form.
4.2. The Client must complete forms truthfully and fully.
4.3. Clients under 16 may only enter an Agreement with written consent and signature of their legal guardian. In that case, “Client” also includes the legal guardian.
4.4. The consent form states clearly with which Artist/Practitioner the Client enters into the Agreement. Only that Artist/Practitioner is bound. Each Artist/Practitioner in the shop is an independent entrepreneur and responsible for their own Service.

Article 5. Prices and Additional Costs

5.1. Prices include VAT.
5.2. If due to Client’s behavior a Service cannot be completed, the full fee remains payable.
5.3. If the Service is changed or extended at Client’s request, extra costs will be charged.
5.4. The Continental may adjust prices at any time.
5.5. Increases in supplier costs may result in price increases.
5.6. The Continental may adjust prices annually.

Article 6. Cancellation by Artist/Practitioner

6.1. The Artist/Practitioner may cancel an Appointment (e.g., in force majeure). The Client will be notified as soon as possible.
6.2. In such cases, no damages are owed. The Appointment may be rescheduled.
6.3. The Artist/Practitioner may refuse Service if they know or suspect the Client has not made a well-considered decision.

Article 7. Cancellation or Rescheduling by Client

7.1. If the Client cancels, the deposit is forfeited.
7.2. If rescheduled at least 7 days in advance, the deposit remains valid.
7.3. If rescheduled less than 7 days in advance, the deposit is forfeited, and a new deposit is required.

Article 8. Being Late or No-Show

8.1. If the Client is late, the Appointment is shortened but full price remains due.
8.2. If the Client does not show up without cancellation, the deposit is forfeited.

Article 9. Execution

9.1. The Artist/Practitioner will perform the Agreement to the best of their ability. It is a best-effort obligation, not a result guarantee.
9.2. Only approved tattoo pigments are used, as required by Dutch law.
9.3. Information provided is never medical advice.
9.4. Estimated timelines are indicative only.
9.5. Changes may affect timelines.

Article 10. Client Responsibilities

10.1. The Client must provide truthful information about allergies, medication, and health. If consent form info is outdated, the Client must update before Appointment.
10.2. The Client must inform the Artist/Practitioner of relevant facts.
10.3. Client is responsible for consulting a doctor when needed.
10.4. Client accepts risks of discomfort, complications, or infections.
10.5. Client understands tattoos are permanent and may not be fully removable.
10.6. By booking, Client acknowledges all possible consequences (medical, psychological, social).
10.7. Client declares to be in good health and free from infectious diseases (HIV, Hepatitis, etc.).
10.8. Texts and numbers in tattoos must be checked by the Client; errors are their responsibility.
10.9. Prohibited in the Tattoo Shop:

Vandalism.
Harassment, assault, intimidation, threats, discrimination, or abuse.
Causing disturbance.
Illegal or inappropriate behavior.

Use of alcohol or drugs, or being under influence.
10.10. Clients may bring max. one visitor, who must remain in the waiting area.
10.11. Pets are not allowed.
10.12. Children are not allowed.
10.13. If Client misbehaves or obstructs the Service, the Artist may terminate the Appointment, with full fee remaining due.

Article 11. Payment

11.1. Client must pay a deposit.
11.2. Payment may be in cash, PIN, or online.
11.3. Payment must be made within 7 days unless otherwise agreed.
11.4. Late payment = automatic default without notice.
11.5. The Continental may suspend services until payment is received.
11.6. Late payment incurs 1% interest per month.
11.7. Collection costs are for the Client.
11.8. In case of bankruptcy or suspension of payment, all claims are immediately due.
11.9. Refusal to cooperate does not release Client from payment obligation.

Article 12. Force Majeure

12.1. The Artist/Practitioner is not liable if prevented by force majeure (e.g., extreme weather, illness, pandemics, technical failures).
12.2. Force majeure includes failure of suppliers.
12.3. If execution is impossible, the Client will be informed.
12.4. No damages are owed in force majeure.

Article 13. Gift Vouchers

Available in various amounts.
Valid for 1 year.
Non-refundable and not exchangeable for cash.
Lost or stolen vouchers will not be replaced.
Fraudulent use leads to cancellation.

Article 14. Right of Withdrawal (Online Purchases)

14.1. Clients may cancel online purchases within 14 days, provided items are unused, undamaged, and in original packaging.
14.4. Exceptions: services already performed (tattoo, PMU, laser removal), perishable goods, sealed hygiene products, newspapers/magazines, artworks.
14.5. Return costs are for the Client.
14.6. Purchases collected in person have a 7-day withdrawal period.

Article 15. Right of Suspension

Unless the Client is a consumer, the Client waives the right to suspend compliance with any obligation arising from this Agreement.

Article 16. Right of Retention

16.1. The Continental may invoke its right of retention and, in that case, retain products of the Client until the Client has paid all outstanding invoices relating to The Continental, unless the Client has provided sufficient security for those costs.
16.2. The right of retention also applies on the basis of earlier Agreements under which the Client still owes payments to The Continental.
16.3. The Continental shall never be liable for any damage the Client may suffer as a result of exercising its right of retention.

Article 17. Set-off

Unless the Client is a consumer, the Client waives the right to set off any debt to The Continental against a claim against The Continental.

Article 18. Retention of Title

18.1. The Continental shall remain the owner of all delivered products until the Client has fully met all payment obligations towards The Continental under any Agreement entered into with The Continental, including claims regarding failure to comply.
18.2. Until full payment has been made, The Continental may invoke its retention of title and reclaim the goods.
18.3. Before ownership has passed to the Client, the Client may not pledge, sell, alienate, or otherwise encumber the products.
18.4. If The Continental invokes its retention of title, the Agreement shall be deemed dissolved, and The Continental shall be entitled to claim damages, lost profits, and interest.

Article 19. Delivery

19.1. Delivery of online-ordered products takes place at the address specified by the Client.
19.2. If the agreed amounts are not or not paid on time, The Continental has the right to suspend its obligations until payment has been made.
19.3. In case of late payment, the Client shall be in default, and the Client cannot hold The Continental liable for delayed delivery.

Article 20. Delivery Period

20.1. The delivery periods specified by The Continental are indicative and do not entitle the Client to dissolution or compensation if exceeded, unless otherwise agreed in Writing.
20.2. The delivery period starts once the Client has completed the (electronic) ordering process and received an (electronic) confirmation from The Continental.
20.3. Exceeding the delivery period does not entitle the Client to compensation or dissolution unless The Continental fails to deliver within 14 days after a written demand or unless the Parties have expressly agreed otherwise.

Article 21. Actual Delivery

The Client must ensure that the actual delivery of the products ordered by him can take place in a timely manner.

Article 22. Packaging and Shipping

22.1. If the packaging of a delivered product is opened or damaged, the Client must have the courier/deliverer record this before accepting the product; otherwise, The Continental cannot be held liable for any damage.
22.2. If the Client arranges transport themselves, any visible damages to products or packaging must be reported to The Continental prior to transportation; otherwise, The Continental cannot be held liable.

Article 23. Warranty

23.1. Warranty on products applies only to defects caused by faulty manufacturing, construction, or materials.
23.2. Warranty does not cover normal wear and tear, damage resulting from accidents, modifications, negligence, or improper use by the Client, nor where the cause of the defect cannot be clearly established.
23.3. The risk of loss, damage, or theft of products subject to the Agreement passes to the Client when they are legally and/or actually delivered to the Client or to a third party receiving them on behalf of the Client.

Article 24. Exchange

24.1. Exchange is only possible if the following conditions are met:

Exchange takes place within 7 days of purchase, with the original invoice presented.
The product is returned in its original packaging and with original (price) tags attached.
The product has not been used.

24.2. Discounted items, perishable goods, custom-made or specially adapted products cannot be exchanged.

Article 25. Intellectual Property

25.1. The Continental retains all intellectual property rights (including copyrights, patents, trademarks, design rights, models, etc.) on all designs, drawings, writings, data carriers, offers, images, sketches, models, and other materials, unless otherwise agreed in Writing.
25.2. The Client may not copy, show, disclose, or otherwise use the aforementioned intellectual property without prior written consent from The Continental.

Article 26. Penalty Clause

26.1. If the Client violates the Intellectual Property clause of these Terms, they shall forfeit an immediately payable penalty to The Continental for each violation:

If the other party is a natural person: €1,000.
If the other party is a legal entity: €5,000.
26.2. In addition, the other party forfeits 5% of the aforementioned amount for each day the violation continues.
No prior notice of default or legal procedure is required for this penalty. Damage is not required to be proven.

The forfeiture of the penalty does not affect The Continental’s other rights, including the right to claim damages in addition to the penalty.

Article 27. Indemnity

The Client indemnifies The Continental against all third-party claims related to the products and/or services delivered by The Continental.